Refund & Returns Policy

Last updated: 3 August 2026 · This policy sits alongside your rights under the Consumer Protection Act 68 of 2008 — it does not replace them.

1. Cooling-off period

Because you buy online without seeing the goods first, section 44 of the Electronic Communications and Transactions Act gives you 7 days from delivery to cancel and return the cards for a refund, without giving a reason.

The cards must come back unused and in a resaleable condition. You pay the cost of returning them. We refund the purchase price within 30 days of receiving them back.

2. Cards already programmed to your link

Programming is a service performed on your instruction. Where cards have already been encoded to your specific link, we may deduct the R50 per card programming charge from a cooling-off refund, as it has already been rendered.

3. Faulty cards

If a card stops working through no fault of yours, we replace it free within the first 12 months. Contact us and we will arrange a replacement.

Under section 56 of the Consumer Protection Act, if goods are defective within 6 months of delivery you may choose a repair, replacement or refund.

4. What is not covered

• Physical damage, snapping, or immersion in liquid
• Cards that are lost or stolen — replacements are R190 each
• A phone that is too old, or has the relevant setting switched off
• Cards no longer working because you changed or removed the destination page

5. Wrong or damaged on arrival

Tell us within 7 days of delivery and we will replace the order or refund it in full, including delivery, at our cost.

6. How to start a return

Email shoutout.support@gmail.com or call 066 252 1515 with your order number and what went wrong. We will confirm the return address and next steps.

7. How refunds are paid

Refunds go back through Yoco to the card you paid with. Your bank usually takes a further 3–10 working days to show it.